Terms & Conditions
By using our services, you agree to these Terms & Conditions (defined below). Please read them carefully. My Phone owns and operates the website www.myphoneaccessoriesandrepairing.com and provides mobile repair services for both onsite and pickup with the following Terms & Conditions:
My Phone is a platform that allows users, subject to compliance with My Phone’s policies, to repair certain goods.
The repair/workmanship warranty stands for 30 days, provided the gadget is not treated/opened/managed by any other vendor after our last repair. The replaced parts warranty is separate but is still subject to the above-mentioned clause. Warranty is provided for the same repair & fault. For any physically damaged gadget or gadgets with identified hardware issues, it is possible that parts working intermittently may completely stop functioning during diagnosis and repair. In such cases, My Phone will not be held liable for returning the gadget in the exact (pre-received) partially working condition. However, we do not interfere with working parts that were not reported as faulty by the customer. We will inform you about any upcoming issues if we discover them.
My Phone guarantees 100% data security; however, due to the nature of our service, no data loss and 100% data recovery is guaranteed. The customer fully indemnifies My Phone for all software/licenses validity/originality on their equipment/device. My Phone requests all customers to retain original CDs/licenses for any loss of installed application software during the repair process. My Phone is not liable for any instance of pre-installed pirated software.
My Phone follows a secure and streamlined process to ensure your device’s safety. However, it is not responsible for any loss/damage of the gadget during transit, service, or repair, as there are uncontrollable factors that might cause the same (theft, robbery, acts of God, etc.). Please ensure the request ID/invoice ID is mentioned at all times while collecting the invoice.
We reserve the right to take back the old part of your device if replaced with a new part from our inventory.
My Phone requests all customers to fully ensure and sign the quality check sheet before repair or handing over/taking back their device at the time of pickup & drop. Any problems unrelated to our repair will not be our responsibility post the customer’s acceptance of the repaired device.
Customers need to handover the replaced part to our technician post-repair.
If your gadget is collected for repair, it should take 72 hours for completion. It may take longer depending on part approval delays and/or procurement.
If a gadget requires a part replacement, the part cost will be borne by the customer. Our customer service team will contact you for approval before replacing any parts.
If a gadget is received as NO POWER/NO DISPLAY/completely non-functional, only after a thorough check-up will we be able to provide an exact diagnosis and a list of damaged parts. We follow a decision tree approach to repair the problem, meaning we may call you more than once to seek revised approval for additional parts.
If the customer denies/does not approve the repair charge and requests the return of the device, an INR 299 diagnostic/logistics charge will apply. If the customer has approved the repair but we are unable to source the part or repair it, we will return the gadget with no deduction.
Customers need to pay a visit charge of INR 299.00 during our warranty period as per company policy.
The warranty covers only service issues fixed and parts replaced (original & compatible) by My Phone. The warranty does not cover any breakage/water damage caused by external factors after the mobile has been delivered. Water-damaged phones do not carry any warranty.
What if I change my mind after scheduling an appointment?
You can reschedule your booking anytime by informing us at least 1 hour before your scheduled time.
If you wish to cancel your request, a visit charge of INR 199 will be applicable.
All repaired phones will be held for a maximum of 15 days post-repair. If the customer does not claim delivery within 15 days, My Phone will not be responsible for any loss or damage.
To avail of the warranty, the customer must send a short video of the phone along with the issue to the company’s WhatsApp number: 8010969696. Upon approval, a technician will visit the customer’s location, or the customer can visit our service center to avail of the warranty.
Warranty can only be availed within company serviceable territories.
These Terms & Conditions are subject to change. My Phone reserves the right to update or amend these Terms & Conditions at any time without prior notice.
